TESTIMONIALS
Firm and individual's names are withheld for confidentiality.
November 2020
Refreshing positivity is always welcomed by us during difficult times for all.
This was a complex appeal to the Legal Aid Agency with a fully successful outcome of which we are very proud.
Everyone deserves some 'Tender Loving Care' - TLC Legals.
"Many thanks for your highly valued input and assistance. Our challenge to the Legal Aid Agency has been entirely successful. All our case claims have been permitted in full. The erroneous Contract Notice has been immediately overturned and any threat of Contract termination removed. Words cannot convey how extremely grateful we all are for your detailed knowledge and the preparation of our appeal. We will encourage others to use your services and look forward to using you again in the future.
Director - Civil Law Firm
Thank you!
October 2019
Many thanks Jason for all your hard work with preparing us for Lexcel.
Thank you for compiling the Office Manual, Strategic Business Plan, Policies, Plans and Procedures – really impressive.
I really appreciate your assistance in sharing the full suite of central record templates and guiding us through the Lexcel process, and assessment with sample staff interview questions.
Senior Partner - Civil & Crime Law Firm
August 2019
Great feedback received from a client who opted for our service to review case files pre LAA Peer Review:
"Jason clearly brings an immeasurable amount of experience which he delivers in a proactive and valuable way.
Worth every penny."
Rated 'Excellence (1)'
Thank you!
Senior Partner - Crime Law Firm
July 2019
THANK YOU for your feedback for SQM preparation:
"Thank you Jason – I feel like a weight has been lifted off my shoulders!!! 😊
Passed with flying colours!!!!
Thank you so much for all your help. Very grateful."
Senior Partner - Civil Law Firm
June 2019
"Dear Jason,
Thank you so much.
We grade you as an excellent Lexcel Assessor."
Senior Partner - Civil & Crime Law Firm
March 2019
We worked with Jason Hill when he was Senior Contracts Manager at the Legal Aid Agency. He was always knowledgeable, extremely supportive and quick to respond. We did not hesitate to turn to him and TLC Legals for support after obtaining a crime Peer Review 4 rating.
We were provided with first class on-site training, printed materials, certificates and a bespoke file review form to use going forwards. We opted for a sample review of files and were provided with a written report and extremely useful advise on evidencing full information of files. Needless to say we passed our second peer review audit with flying colours and avoided the risk of termination. We are now well placed to continue delivering high quality legal advice to clients and our business is flourishing thanks to TLC Legals on-going proactive support.
Senior Partner - Crime Law Firm
December 2018
Hi Jason, had the 'SQM audit' yesterday. I passed and he said it was one of the best he's seen. Thanks so much!
Senior Partner - Civil Law Firm
November 2018
It was a pleasure to meet Indu. She was really helpful. Thanks again for all your help and the excellent templates.
Senior Partner - Civil Law Firm
September 2018
Without TLC Legals, we would not have been able to participate in the 'Legal Aid Agency's 2018 Further Civil Tender'. We were advised of our options, fully supported every step of the way and regularly kept up to date with progress. This was a gold quality service, especially in light of the tender fiasco. We will definitely be using TLC Legals again to provide outsourced practice management.
Senior Partner - Civil Law Firm
July 2018
We have now received notification that we have successfully 'verified our bid for a Legal Aid Contract'. We are delighted & relieved! Thank you for all your help.
Senior Partners - Civil Law Firm
March 2018
"Great SQM mock audit. You raised issues not previously found by our past consultants and guided us every step of the way."
Senior Partner - Civil & Crime Law Firm
February 2018
"Thanks so much for your 'on-site Peer Review Training' and supporting materials. The bespoke PR File Review form will readily help us achieve a rating of 3 or above next time. Staff loved their training certificates too!"
Senior Partner - Crime Law Firm
January 2018
Legal aid 'Annual CM Visit' passed with flying colours thanks to our proactive TLC Legals pre-visit.
"Thanks for your advice and the excellent guides."
Senior Partner - Civil Law Firm
December 2017
COMPETITIVE CIVIL HPCDS TENDER
"Thank you Jason for all your help with our tenders. Have a great Christmas!"
Senior Partner - Civil Law Firm
November 2017
CIVIL FACE TO FACE TENDER SERVICES
"Thank you very much for all your efforts made for my civil legal aid tenders, including all our last minute additions".
Senior Partner - Civil Law Firm
September 2017
CONTRACT COMPLIANCE AUDIT (CCA) APPEAL
‘’I used Tungsten Legal after the LAA erroneously applied a near 6 figure CCA extrapolation sum against my firm. With the assistance of Jason Hill this was bought down to below 10%. I would like to thank Tungsten Legal for their specialist help, I do not believe that I could not have done it myself’’
Senior Partner - Civil Law Firm
July 2017
SQM AUDIT
"Jason, many thanks for dealing with all this at a difficult time for you and your family. Thank you Jason for all your help!"
June 2017
RETAINER CLIENT MONTHLY SUPPORT
"We love TLC Legals and really wish they had set up business earlier! Their proactive support with our civil and crime legal aid contracts has been 2nd to none."
Principal - Civil & Crime Law Firm (on monthly service retainer agreement)
April 2017
PROACTIVE PEER REVIEW PREPARATION
"I was impressed by the professional approach and support provided to prepare us for Peer Review, especially when observations and feedback were challenged!"
Principal - Civil Law Firm
February 2017
THREAT TO TERMINATE CRIME CONTRACT
"First class assistance at very short notice" from a firm threatened with termination of their crime contract by the Legal Aid Agency. The termination was stopped in its tracks.
Partner - Crime Law Firm
November 2016
APPEAL OF TERMINATED CIVIL & CRIME CONTRACTS
We contacted Tungsten Legal Consultancy following the termination of our crime and civil contracts that we have held for some time now. We had sought the assistance of other consultants in the matter of our appeal but none of these organisations was able to provide the guidance and assistance we actually needed to appeal the decisions to terminate the contracts. The contracts were terminated shortly before the bidding for the new Crime contracts commenced which meant that unless we won the appeal we would not be able to bid for the new Crime Contract owing to the termination.
We were finally introduced to Tungsten Legal Consultants and Mr Jason Hill, their Managing Director, who was fresh from the Legal Aid Agency and has impeccable knowledge of how the legal aid contracts work, was able to provide advice and assistance and actually drafted the appeal grounds on our behalf.
Our contracts were reinstated immediately and we were able to bid for the new Crime contract!
Words cannot express our gratitude to Mr Hill and Tungsten Legal Consultancy as without their help, we would not have succeeded in the appeal!
Partner - Civil & Crime Law Firm
October 2016
APPEAL OF TERMINATED CIVIL & CRIME CONTRACTS
We were recommended to contact Jason at TLC when our civil and crime contracts were erroneously terminated by the LAA. It was refreshing to experience such empathetic, knowledgeable support. Circumstances both past and present were fully considered against contractual requirements and a full suite of evidence gathered to support our detailed informal representations. Our contracts were fully reinstated within a matter of days. Tungsten saved jobs and maintained our provision of quality legal advice to clients. We highly recommend the TLC experience as everyone needs some 'tender loving care'.
Partner - Civil & Crime Law Firm
September 2016
PRE ANNUAL CM VISIT SUPPORT
"Legal Aid contractual requirements are so complex so it is common for firms to feel susceptible. As a conscientious firm, we highly value TLC's proactive input to our legal aid business. We worked with Jason for several years whilst he was Contract Manager at the LAA. Responses are quick, knowledgeable and supported with relevant guidance. Positive outcomes are very important, and it's great to have quality support close by."
Partner - Crime Law Firm
CERTIFICATED UNRECOUPED PAYMENTS ON ACCOUNT & CASHFLOW MAXIMISATION
"Our firm has worked with Jason for many years and always found him to be professional, robust and fair. Our experiences included working with Jason when he was employed by the Legal Aid Agency and since he set up Tungsten Legal Consultancy Ltd.
TLC guided us in ensuring we were in full control of our civil certificated In-recouped Payments on Account (UPOA) and maximising cash flow. We now fully appreciate how the LAA approaches UPOA risk and know what is required to remain fully compliant. We are sure to use TLC again in the very near future. The cost structure was flexible and affordable, which made the decision to seek advice and guidance on Public funded issues a sound decision for our practice. Many thanks!"
Partner - Civil Law Firm
Firm and individual's names are withheld for confidentiality.
November 2020
Refreshing positivity is always welcomed by us during difficult times for all.
This was a complex appeal to the Legal Aid Agency with a fully successful outcome of which we are very proud.
Everyone deserves some 'Tender Loving Care' - TLC Legals.
"Many thanks for your highly valued input and assistance. Our challenge to the Legal Aid Agency has been entirely successful. All our case claims have been permitted in full. The erroneous Contract Notice has been immediately overturned and any threat of Contract termination removed. Words cannot convey how extremely grateful we all are for your detailed knowledge and the preparation of our appeal. We will encourage others to use your services and look forward to using you again in the future.
Director - Civil Law Firm
Thank you!
October 2019
Many thanks Jason for all your hard work with preparing us for Lexcel.
Thank you for compiling the Office Manual, Strategic Business Plan, Policies, Plans and Procedures – really impressive.
I really appreciate your assistance in sharing the full suite of central record templates and guiding us through the Lexcel process, and assessment with sample staff interview questions.
Senior Partner - Civil & Crime Law Firm
August 2019
Great feedback received from a client who opted for our service to review case files pre LAA Peer Review:
"Jason clearly brings an immeasurable amount of experience which he delivers in a proactive and valuable way.
Worth every penny."
Rated 'Excellence (1)'
Thank you!
Senior Partner - Crime Law Firm
July 2019
THANK YOU for your feedback for SQM preparation:
"Thank you Jason – I feel like a weight has been lifted off my shoulders!!! 😊
Passed with flying colours!!!!
Thank you so much for all your help. Very grateful."
Senior Partner - Civil Law Firm
June 2019
"Dear Jason,
Thank you so much.
We grade you as an excellent Lexcel Assessor."
Senior Partner - Civil & Crime Law Firm
March 2019
We worked with Jason Hill when he was Senior Contracts Manager at the Legal Aid Agency. He was always knowledgeable, extremely supportive and quick to respond. We did not hesitate to turn to him and TLC Legals for support after obtaining a crime Peer Review 4 rating.
We were provided with first class on-site training, printed materials, certificates and a bespoke file review form to use going forwards. We opted for a sample review of files and were provided with a written report and extremely useful advise on evidencing full information of files. Needless to say we passed our second peer review audit with flying colours and avoided the risk of termination. We are now well placed to continue delivering high quality legal advice to clients and our business is flourishing thanks to TLC Legals on-going proactive support.
Senior Partner - Crime Law Firm
December 2018
Hi Jason, had the 'SQM audit' yesterday. I passed and he said it was one of the best he's seen. Thanks so much!
Senior Partner - Civil Law Firm
November 2018
It was a pleasure to meet Indu. She was really helpful. Thanks again for all your help and the excellent templates.
Senior Partner - Civil Law Firm
September 2018
Without TLC Legals, we would not have been able to participate in the 'Legal Aid Agency's 2018 Further Civil Tender'. We were advised of our options, fully supported every step of the way and regularly kept up to date with progress. This was a gold quality service, especially in light of the tender fiasco. We will definitely be using TLC Legals again to provide outsourced practice management.
Senior Partner - Civil Law Firm
July 2018
We have now received notification that we have successfully 'verified our bid for a Legal Aid Contract'. We are delighted & relieved! Thank you for all your help.
Senior Partners - Civil Law Firm
March 2018
"Great SQM mock audit. You raised issues not previously found by our past consultants and guided us every step of the way."
Senior Partner - Civil & Crime Law Firm
February 2018
"Thanks so much for your 'on-site Peer Review Training' and supporting materials. The bespoke PR File Review form will readily help us achieve a rating of 3 or above next time. Staff loved their training certificates too!"
Senior Partner - Crime Law Firm
January 2018
Legal aid 'Annual CM Visit' passed with flying colours thanks to our proactive TLC Legals pre-visit.
"Thanks for your advice and the excellent guides."
Senior Partner - Civil Law Firm
December 2017
COMPETITIVE CIVIL HPCDS TENDER
"Thank you Jason for all your help with our tenders. Have a great Christmas!"
Senior Partner - Civil Law Firm
November 2017
CIVIL FACE TO FACE TENDER SERVICES
"Thank you very much for all your efforts made for my civil legal aid tenders, including all our last minute additions".
Senior Partner - Civil Law Firm
September 2017
CONTRACT COMPLIANCE AUDIT (CCA) APPEAL
‘’I used Tungsten Legal after the LAA erroneously applied a near 6 figure CCA extrapolation sum against my firm. With the assistance of Jason Hill this was bought down to below 10%. I would like to thank Tungsten Legal for their specialist help, I do not believe that I could not have done it myself’’
Senior Partner - Civil Law Firm
July 2017
SQM AUDIT
"Jason, many thanks for dealing with all this at a difficult time for you and your family. Thank you Jason for all your help!"
June 2017
RETAINER CLIENT MONTHLY SUPPORT
"We love TLC Legals and really wish they had set up business earlier! Their proactive support with our civil and crime legal aid contracts has been 2nd to none."
Principal - Civil & Crime Law Firm (on monthly service retainer agreement)
April 2017
PROACTIVE PEER REVIEW PREPARATION
"I was impressed by the professional approach and support provided to prepare us for Peer Review, especially when observations and feedback were challenged!"
Principal - Civil Law Firm
February 2017
THREAT TO TERMINATE CRIME CONTRACT
"First class assistance at very short notice" from a firm threatened with termination of their crime contract by the Legal Aid Agency. The termination was stopped in its tracks.
Partner - Crime Law Firm
November 2016
APPEAL OF TERMINATED CIVIL & CRIME CONTRACTS
We contacted Tungsten Legal Consultancy following the termination of our crime and civil contracts that we have held for some time now. We had sought the assistance of other consultants in the matter of our appeal but none of these organisations was able to provide the guidance and assistance we actually needed to appeal the decisions to terminate the contracts. The contracts were terminated shortly before the bidding for the new Crime contracts commenced which meant that unless we won the appeal we would not be able to bid for the new Crime Contract owing to the termination.
We were finally introduced to Tungsten Legal Consultants and Mr Jason Hill, their Managing Director, who was fresh from the Legal Aid Agency and has impeccable knowledge of how the legal aid contracts work, was able to provide advice and assistance and actually drafted the appeal grounds on our behalf.
Our contracts were reinstated immediately and we were able to bid for the new Crime contract!
Words cannot express our gratitude to Mr Hill and Tungsten Legal Consultancy as without their help, we would not have succeeded in the appeal!
Partner - Civil & Crime Law Firm
October 2016
APPEAL OF TERMINATED CIVIL & CRIME CONTRACTS
We were recommended to contact Jason at TLC when our civil and crime contracts were erroneously terminated by the LAA. It was refreshing to experience such empathetic, knowledgeable support. Circumstances both past and present were fully considered against contractual requirements and a full suite of evidence gathered to support our detailed informal representations. Our contracts were fully reinstated within a matter of days. Tungsten saved jobs and maintained our provision of quality legal advice to clients. We highly recommend the TLC experience as everyone needs some 'tender loving care'.
Partner - Civil & Crime Law Firm
September 2016
PRE ANNUAL CM VISIT SUPPORT
"Legal Aid contractual requirements are so complex so it is common for firms to feel susceptible. As a conscientious firm, we highly value TLC's proactive input to our legal aid business. We worked with Jason for several years whilst he was Contract Manager at the LAA. Responses are quick, knowledgeable and supported with relevant guidance. Positive outcomes are very important, and it's great to have quality support close by."
Partner - Crime Law Firm
CERTIFICATED UNRECOUPED PAYMENTS ON ACCOUNT & CASHFLOW MAXIMISATION
"Our firm has worked with Jason for many years and always found him to be professional, robust and fair. Our experiences included working with Jason when he was employed by the Legal Aid Agency and since he set up Tungsten Legal Consultancy Ltd.
TLC guided us in ensuring we were in full control of our civil certificated In-recouped Payments on Account (UPOA) and maximising cash flow. We now fully appreciate how the LAA approaches UPOA risk and know what is required to remain fully compliant. We are sure to use TLC again in the very near future. The cost structure was flexible and affordable, which made the decision to seek advice and guidance on Public funded issues a sound decision for our practice. Many thanks!"
Partner - Civil Law Firm
